COVID-19 HEALTH AND SAFETY MEASURES

ACCOMMODATIONS

During your stay at Pocna Hotel, in addition to our standard protocols in which we offer and use biodegradable hygiene and cleaning products, we are working on adding extra measures to guarantee our staff and visitors a calm and safer stay.
These measures will be applied in the rooms, all our common areas, and our beautiful beach, where even the sand is treated to eliminate all kinds of bacteria. Rest assured that all the rooms of our hotel are appropriately separated from each other, guaranteeing privacy and healthy distance. There are also no closed corridors at our facilities.
These are some of the sanitary measures that we will be applying:

RECEPTION

At Check-in:

Interior Sanitation and Pickup Truck Seats
Disinfection of guests’ luggage upon arrival
Disinfection of shoes for everyone who arrives at Reception
Temperature measurement to everyone who enters the Reception for the first time
Alcohol-based hand sanitation gel
All reception staff must use mouth covers or acrylic mask at all times
The guests’ registration card will be pre-filled and sanitized pens will be provided for signature
Reception furniture is sanitized continuously with water and disinfecting agents
A QR code will be activated with a link to general Tulum information such as activities and tours, to prevent guests from spending more time at Reception than necessary.

BEDROOMS

A/C Cleaning and disinfection at each Check-in (with a 5% chlorine solution)
All room textiles and bedding are soap washed, disinfected via industrial processes, and tumble dried
A lime disinfectant solution for feet will be provided at the entrance of the rooms
Gel alcohol dispensers will be available in each room
Cleaning staff will wear nitrile masks and gloves at all times. These items will be disinfected every hour
All rooms are sanitized with cleaning agents.

RESTAURANT

Use of disposable tablecloths and menus
Table seating with a healthy distance
Kitchen staff and waiters will wear masks or face masks and gloves at all times
The sand in the restaurant area is cleaned with disinfecting agents
We will sift the sand every week
Personal temperature measurement and disinfection daily
Epidemiological tests of COVID19 will be applied periodically
Strengthen sanitation processes for all food
Continuous sanitation of bathrooms
The menu will be visible on a blackboard and digitally via QR code.

TRANSFERS FROM/TO AIRPORT

Should you wish to use our transfers from and to the airport, please rest assured that we will use all the hygine and sanitation procedures COVID-19 pandemic.
The protocol includes:

• Drivers always wear certified protective masks and gloves;
• Daily sanitation of the vehicles;
• Disinfectant on board;
• Implementation of protective barriers inside the vehicles in order to isolate the driver from the Guests;
• Choice of vehicles that are larger than necessary, in order to guarantee a more appropriate distance among Guests;
• Guests are required to wear protective masks;